Sound Engine DOM
The world's most advanced and sophisticated sound for all industries
Custom Development for Call Center
- Powerful sound effects unique to IT, offering significant cost savings and user freedom.-
Call centers are constantly faced with the challenge of improving the sound quality of client calls. While many professional headsets are focused on convenience and durability, and are often specialized for practicality, we have seen cases where the challenge of sound quality cannot be solved by updating the professional headset alone.
However, sound quality improvement through custom-designed software using our sound engine DOM can dramatically improve the voice quality of calls with overwhelming cost performance and almost no need to update equipment, simply by installing our proprietary software.
Benefit on the end-users of using custom calling software with DOM in place
The headset, which has been difficult to hear and speak with during work, now offers 20 to 30 drastic sound quality effect presets, allowing users to choose a clear tone that reflects their individual preferences and is appropriate for the work they are performing. (Ensuring choice and breadth through sound quality). For a single type of professional headset, digital technology allows users to choose a sound quality with high resolution and transparency, allowing them to concentrate on their work.
Benefits for companies implementing a custom calling system with DOM
The cost of installing 5,000 high-quality headsets would cost $1 million in renewal costs, whereas custom development of call center call software that incorporates the DOM would cost $4,000 upfront and $3,000 to $3,000 per month. The running cost dramatically improves call voice quality and cuts costs by a factor of 10.
In addition, call center personnel can dramatically improve operational efficiency by reducing stress.
Based on Amazon's best-selling headsets, the median price for a professional headset is approximately $200.